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FocalPoint offers a
flexible approach to
training by
providing a range of
programs and support
which can be
tailored to the specific
needs of your organization.
In-house skills and
management training
options include: |
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Strategy Planning |
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 In a reality of
rapid change,
companies need to be
flexible and
responsive.
Therefore,
short-term action
plans are highly
relevant for today's
environment.
However, many
companies are
harnessing the power
of a long-term
strategic plan to
gain extra impetus
for business growth
by:
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Providing
long-term
focus for
top
management |
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b. |
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Providing
operational
guidelines
to middle
management |
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c. |
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Providing a
sense of
direction
and
stability to
employees in
a rapidly
changing environment |
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d. |
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Providing a
holistic
basis for
decision
making |
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e. |
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Building
a sense of
belonging
and
commitment
among all
team members |
We conduct a 3-day
2-night residential
Strategy Focus
Workshop for
your key managers to
achieve
groundbreaking
outcomes. Managers
go through a
systematic process
to map out a
strategic plan that
is ready for
implementation after
the Workshop. |
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Team Building |
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 An organization
can only unleash its
full potential when
its employees work
cohesively as a
team. Toward this
end, members need to
acquire skills and
develop behaviors
that foster
esprit-de-corps,
teamwork that
withstands the test
of daily work
demands and
challenges.
Through our
Team-Building Camps,
companies
harness the true
power of
synergy. Tapping
into the
complementary
strength of each
team members, we
help turn team
synergy into
measurable business
results.
In facilitating team
building camps, we
start by working
with your Top
Management on major
issues confronting
the team and
expected key
outcomes to tailor
contents. Our many
satisfied clients
stand testimony to
our effectiveness. |
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Goal Setting and
Action Planning |
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 One reason
organizations fail
to achieve valued
objectives is the
failure of team
members to relate
individual success
to organization
success.
Through our
Moving Forward®
Workshop,
your team members
develop an enhanced
sense of
responsibility to
improve his/her
on-the-job
performance,
therefore
contributing
positively toward
organizational
success.
Developed by Human
Achievements, Inc.,
Moving Forward® is
well received by
many companies in
the region as a
standard employee
development tool at
all levels. |
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Sales Skill
Development |
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 The sales force
is the frontline of
any business
organization. The
competency of
your sales
executives/representatives
impacts your revenue
and growth directly.
While we do not
agree that a good
salesperson should
be able to sell snow
to the Eskimos, we
have proven track
record of turning
typical salespersons
to become top-20%
achievers.
Our
Sales Focus Workshop
adopts a three-prong
strategy:
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We begin by
strengthening
your sales
teams
believe and
attitude
about the
sales
profession |
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We
concentrate
on
developing
critical
sales skills
to make the
buying
interaction
a pleasant
experience
for both the
customer and
the
salesperson |
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Imparting
all-important
customer
service
ideas to
keep and
grow with
the
customer |
Properly
implemented, the
knowledge, skills
and ideas we teach
has been proven
instrumental in
promoting healthy
and productive sales
culture among many
corporations. |
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Major Account
Management |
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 In an intensely
competitive
environment, keeping
existing customers
is equally, if
not more, important
than securing new
ones. Research has
indicated that it
takes 76% more
resources to develop
a new customer than
keeping an existing
one. The question
is: how effectively
are your sales
managers and key
account managers in
safe-guarding your
major accounts?
Our
Major Account Focus
workshop, conducted
over 2 days, creates
an account
management mentality
among your managers,
polishes their
business sense,
upgrades their
skills in keeping
key accounts in your
book, and at the
same time
gaining effectiveness in
asking for more
referrals. |
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Customer Service |
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 No organization
can survive without
customers. How do
you make delighting
the
customers a way of
life at your
workplace?
Managing customer
interactions in a
positive manner can
have lasting effect
in
retaining and
winning customers,
therefore enhancing
your organization's
success.
Our
Service Focus
process helps your
team members gain
valuable and
effective customer
service skills,
making customers
interaction with
your organization a
pleasant experience.
Conducted through
simulation and
role-plays of
possible real-life
scenario, your
team members learn
ready-to-apply
skills effectively.
Implemented with a
2-day
main workshop and
subsequent follow-up
reinforcement
sessions, Service
Focus
ensures your
organization becomes
a service provider
of choice. |
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Problem Solving &
Decision Making |
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 One important
managerial duty is
to solve problems
efficiently and make
effective decisions.
Our
Decision Focus®
workshop teaches
managers and
executives to become
effective problem
solvers and decisions
makers on a
consistent basis.
This is a
well-recognized
workshop among many
multi-national
companies the world
over.
Conducted over 2
days, your managers
/ executives will
learn valuable
skills to
transform themselves
to become more
effective
contributors to your
organization. |
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Business Coaching |
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 Besides the above,
we provide
business coaching
for overall
organization
development and
business growth. Let
us work with you and
your team to achieve
positive change and
improvement. Our
associates are ready
to contribute in
partnership for your
development. Please
call us for a
preliminary
consultation. |
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